1. Who sells BotLunar and who handles refunds
Paddle.com is the merchant of record for every BotLunar purchase, so Paddle takes your payment and handles every refund. Version 1.0; the effective date is set on publication.
This policy applies alongside Paddle's Refund Policy and Paddle's Buyer Terms. BotLunar is run by Prop Firm Studios and owned by The Lunar Suite Pvt. Ltd. and Prop Firm Studios.
2. When you can get a refund
You can request a refund within 14 days of any payment, and Paddle decides each request under its Refund Policy.
| Situation | What happens |
|---|---|
| Within 14 days, and you haven't used BotLunar since the payment | Full refund expected |
| Within 14 days, and you have used BotLunar since the payment | A refund may be partial or refused |
| After 14 days | Paddle may review it case by case; a refund isn't guaranteed |
| A verified fault in the service | Refund in line with consumer protection law |
What counts as use: sending messages to members, starting a campaign or automation, or exporting data. Test sends to your own Discord account don't count.
Free trial: the 7-day free trial on Lunar Weekly costs nothing. If you cancel before it ends, you're never charged; the 14-day window starts from your first payment after the trial.
3. How to request a refund
Request every refund through Paddle; approved refunds go back to your original payment method within 14 days of approval.
- Go to paddle.net, or open the link in the receipt Paddle emailed you.
- Find your BotLunar purchase using the email address you paid with.
- Choose "Request refund" and give a short reason.
- Paddle reviews it and emails you its decision.
If you're stuck, email support@botlunar.com with your workspace name, and we'll help you with the request.
4. Cancelling, your rights and contact
Cancelling isn't a refund. You can cancel at any time from your dashboard. Your plan stays active until the end of the period you paid for and then stops renewing; cancelling alone doesn't return money already paid.
After a refund. Your plan ends and its features stop when a refund is approved.
Your legal rights. Nothing in this policy limits rights you have under the consumer law where you live, including withdrawal rights in the EU and UK. Where those rights apply, they override this policy.
Changes. We may update this policy, with at least 30 days' notice of significant changes by email and in the dashboard. The version in force when you paid applies to that payment.
| Refund requests | paddle.net |
|---|---|
| Help with a request | support@botlunar.com |
| Seller of record | Paddle.com |
| BotLunar operator | Prop Firm Studios, Mall of Faisalabad, Office No. 27, 2nd Floor, Canal Road, Faisalabad, Pakistan |